Every metal roof installation comes with an implied warranty: the roof shouldn’t leak. This is true even if your customer didn’t buy a “manufacturer’s weathertightness warranty.” It’s just the very basic expectation. Any details we send out, any materials, whatever the manufacturer supplies the installer…all go to that simple premise that you are buying a quality roof system from the get go.
Beyond that, though, a purchased manufacturer’s weathertightness warranty takes it a step further. It’s added insurance. In order to get the full value and peace of mind from a warranty, there are certain considerations the installer needs to keep in mind. Let’s take a look at five key installer responsibilities on projects with manufacturer weathertightness warranties—beyond, of course, putting down the roof correctly!
1. Understanding the weathertightness warranty type selected for the project.
MBCI sells two types of weathertightness warranties: Standard and Single Source. The approval process up front is the same for both but it is crucial to know the scope of the project’s warranty. With a standard warranty, the only real expectation is that the roof will remain watertight for 20 years. It is a very basic, very inexpensive warranty in which the manufacturer and the installer jointly warranty the roof for that period of time. The manufacturer covers all the materials and the details, and the installer is covering the installation.
The opposite end of that spectrum is the single source warranty, which is purchased when the customer wants not only the roof warrantied, but prefers everything associated with the roof—any accessories, anything else penetrating the roof—to be 100 percent covered by the manufacturer, if applicable. These warranties do cost more, require inspections, and require an installer to have completed the manufacturer’s certified installer training program.
It’s important for the installer to know what warranty was sold, particularly because he/she may not have been the one involved from the start. They may be coming in to bid the job as the installer only. Therefore, he/she needs to ask questions because they may or may not have the personnel on their crew that meets the requirements to install that roof for the weathertightness warranty purchased.
2. Obtaining/confirming building geometry approval for warranty.
Beyond the type of warranty, it is simultaneously necessary to investigate whether there are additional procedures related to the building geometry. Has everything been correctly noted so that the warranty itself will be valid? Is the manufacturer aware of transitions, edge conditions, roof penetrations, roof accessories (snow guards, solar, etc.)? It is extremely important to make sure that the geometry—or the conditions of the roof—are covered within a particular warranty.
MBCI, for instance, will review your roof plan and see the eave gutters, the ridge, the rake, etc. and we can survey what’s going on. Is that roof tying into something else? Will there be materials on that roof that aren’t provided by us or not being installed by the roof installer? As the manufacturer, we would be taking a cursory view to say, yes, we can warranty the roof or no, revisions are needed. If there is anything that we can’t warranty, we’re going to spell that out upfront. We will give as much direction as possible to get the project to a point it can be warranted.
That said, it’s the installer’s and customer’s responsibility to make sure that the manufacturer knows what’s happening. Think about it this way. Many times, there are other trades involved outside of the roofing contract. Along comes someone who says, “I need to run something through your roof,” or six months down the road the owner wants a satellite dish on the roof and the installer incorrectly penetrates the roof., causing a leak. Guess who they’re going to call? The installer/customer/owner needs to get that approved by the manufacturer. Otherwise, the warranty could be voided.
The main takeaways here: Do not make modifications to that roof without the manufacturer’s approval because the roof installer can end up inheriting the liability for that if they do. And, communicate the criteria or the requirements of the warranty to the customer. Don’t just hand them the paperwork. Make sure they understand what’s in it and their responsibilities as metal roof owners.
3. Ensure proper installer certification and training as required by the warranty type.
This sounds self-explanatory, but it goes back to the warranty type and the necessity to make sure the warranty selected is appropriate for the job. Verify whether or not the job requires a certified installer and if so, ensure certifications are current. If the installer is not certified, then they need to take the steps to get certified in order to meet that warranty requirement.
A common situation: A warranty gets sold by a general contractor and he/she subs it out to another roofing contractor. That sub comes in and says not to worry, “we know how to put the roof on. We’re certified.” Then, MBCI gets ready to issue the warranties or schedule inspections and finds out the subcontractor doesn’t know our system that well. And remember—for certain types of weathertightness warranties the installer needs to be certified via our training program.
4. The installer is responsible for correct installation per manufacturer’s details.
The onus is on the installer to follow the details and directions provided by the manufacturer. If you install the roof per those details, and then there’s a problem, the responsibility falls back on the manufacturer unless determined otherwise. If, however, the installer doesn’t follow the details provided and the manufacturer comes out to do a warranty claim or warranty inspection, then the installer is going to be responsible for correcting it. The installer can’t put it in wrong and just say, “oh, well, that’s covered by the warranty.” It’s not. A manufacturer’s warranty is not for covering a bad installation—particularly in the case of a standard warranty. If the installer does a poor install and the roof leaks, that’s not covered by the standard warranty; it falls back on the installer. Of note, this scenario can be different with a single source warranty, since the manufacturer will be out there doing ongoing inspections and ultimately can become responsible for the installation as well.
And, it goes without saying, the warranty doesn’t cover the interior contents of a building that may be damaged due to an installation issue.
5. Do not make adds or changes to an installed system once completed and the warranty has been issued without first getting manufacturer approval.
The warranty only covers the installed product per details, as mentioned. It does not cover additional materials added to the roof or any changes made, at least without the manufacturer’s prior approval—after the install is complete.
Some examples would be adding a mechanical unit to the roof, a plumbing vent added through the roof, or the satellite TV cable through the roof. Putting a penetration, fasteners, holes of any kind, into a previously installed roof system, unless approved by the manufacturer, will void the warranty in that location. If the manufacturer does not give approval, the installer, along with the customer, would need to make the decision—is it worth the risk to proceed knowing that if the roof leaks, that location would no longer by covered by the warranty.