Video Transcript

Norm: MBCI’s values are the values of all of the NCI family of businesses and the cornerstone for our collective foundation.

Bill: Our core values are unwavering. Commitment to excellence, personal responsibility and creating an exceptional customer experience. What differentiates MBCI in the marketplace is our commitment to excellence.

Erin: It’s not just the quality products that MBCI provides. It’s those extra services to go above and beyond what others are doing.

Bill: The company was founded on the principle that anyone could own the land, the buildings and the equipment. But it’s the commitment and the dedication of our employees to doing the right thing that have contributed to our success.

Orie: MBCI has always promoted taking the high road. Do what you say you’re going to do. Don’t look for necessarily the quick and easy fix.

Bruce: Embrace the hard thing, the right thing. If you do it correctly, you’ll get to do it again and again with your customers.

Bill: The personal responsibility that our employees maintain has served well to contribute to our longevity and our customer relationships.

Erin: For personal responsibility, it’s talking to customers, talking to your co-workers or other employees throughout the organization to make sure that everyone is playing their fair part.

Orie: It’s not what’s good for the individual. It’s what’s good for the team, what’s good for the company, what’s good for the company to service our customers.

Norm: Without great customers, we would not have a business. MBCI has always set and continues to set the standard for our commitment to our customers’ success.

Erin: Everyone is truly committed to creating that exceptional customer experience.

Orie: We try to give the customer what he really needs and sometimes that means working beside him, trying to figure out what that need really is.

Bruce: These customers become more than just customers; they become friends and, I believe, partners. From the time the front desk answers the phone with a friendly, “Hello, how may I help you?” through the customers’ experience with the sales department.

Erin: From our manufacturing guys on the floor getting a quality product out, the transportation team delivering the product and then our support team going out after the product is onsite to make sure that everything that they received meets what they expect to get as well as meets our expectations. If something goes wrong, we’re there to fix it. If something goes right, we’re there to celebrate in their successes.

Bill: Living by our values has led us to where we are today. We must remain and dedicated to these efforts. We maintain our position of leadership by continuing to find new ways to push the envelope, so that our customers, and the industry as a whole, can move forward and drive positive change.

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