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  • Leadership

    MBCI's executive leadership team maintains the philosophy on which MBCI was founded: service, quality and integrity.

  •   Joel Viechnicki

    Letter From The President

    After completing the second quarter, I am pleased with our progress and focus on operational excellence while aggressively driving programs that will benefit our customers in the long-term.

    Of course, the difficulties in the market don't go unnoticed. The impact of President Trump's decision on Section 232 is significant, and has created additional unrest in an already volatile market. I understand this is a challenging time and we are doing our very best to communicate quickly and proactively to mitigate impact to your business and projects.

    While we can't control the market, we can continue to focus on improved quality, service, and driving customer value through our Voice of the Customer (VOC) and Continuous Improvement projects. These project outcomes have been positive and resulted in the deployment of select product literature in Spanish, and bi-lingual resources at customer pickup, load date email notifications and action teams that will enhance our exceptional customer experience through:

    • Managing delivery dates, plant capacity, and high-level material availability
    • Order clarity to ensure the order is entered completely and accurately
    • Streamlined processes

    MBCI is also pleased to continuously enhance our online ordering website to include DBCI roll-up doors, account reporting, invoice review, a pricing mark up and more!

    We have held a series of introductory webinars, so customers could see the ease of benefits of shopping online for themselves. More than 180 current and potential customers attended and were pleased they could see pricing and material lists immediately. Some even requested one-on-one demos of the site to become even more familiar. Sign up for our newsletter so you can stay informed about new capability releases and be the first to know when the next webinar series is announced.

    Lastly, we are continuing to update and create new educational materials. Tell us what topics you are interested in and vote on our next Continuing Education (CE) course, here.

    I'm excited about the opportunities that lie ahead for us and look forward to sharing more with you in the coming months.

    Thank you for your continued partnership.

    Sincerely, 

    Joel Viechnicki Signature(1)

    Joel Viechnicki

    MBCI President