July 21, 2015
Yes, it is still summer, but it is not too early to start thinking about fall maintenance. The sooner you contact your network of building owners, the sooner you’ll be able to schedule and get paid for performing maintenance this fall.
Let’s take a step back. Why don’t you have a maintenance agreement in place for every roof you’ve installed? Think “car dealer” for a minute. When you buy a brand new car at a dealership, you’re basically expected to get it serviced there for the life of the car, or at least while the warranty is in effect. Car dealers have the knowledge and expertise, and car owners rely on that expertise. It’s the same idea for metal roofing. As the installer (and perhaps designer) of a complex, highly engineered metal panel roof system, you are uniquely qualified with the knowledge and experience to provide semi-annual maintenance and inspection.
The roofing industry continues to extol the virtues of semi-annual maintenance. Even though roofs don’t have moving parts (like an elevator or an AC unit), a roof moves because it expands and contracts with temperature changes. This movement puts stresses on all seams and joints. High winds induce significant stresses at seams and fasteners, too. Debris can collect on the rooftop and in gutters. Fasteners and seams can become loose or damaged. Regular maintenance can correct these minor issues before they become major issues. Regular maintenance can also find potential warranty issues, such as a paint or coating issue.
Because fall is around the corner, it’s time to start contacting your network of building owners to set up a service contract. Some companies may take a couple months to approve a service agreement, so an early start matters. A service agreement should define the parties involved, the services included, and the fees. Fees can be based on the square footage of the rooftop, and perhaps can include travel time and mileage expenses. Service agreements can be a one-time contract, or, preferably, a multi-year contract, with annual increases included. To help sell a service agreement, let your clients know that most, if not all, manufacturers’ roof warranties require annual maintenance. If you don’t have a service agreement form for your company, many examples of “roof system service contract” can be found with a Google search.
There may not always be opportunities to install new metal roofs, but there will always be opportunities to service existing metal roofs—twice a year for every metal roof.