Nov 20, 2018 Back to News
Letter from MBCI President, Joel Viechnicki
As we approach the Thanksgiving holiday, it’s an appropriate time to reflect on the year and share MBCI’s appreciation for our customers, employees and partners. 2018 has had its share of challenges—as we started, the industry experienced uncertainty and tariffs impacting projects across the country, as well as natural disasters and weather events that continue to affect many even today.
One factor that has always distinguished MBCI as an industry leader is our ability to innovate together with our customers even in periods of such adversity. The feedback you provided, and requests shared with us this year have been a catalyst to improvements made throughout the organization. Driven by a desire for our customers’ success, we have become extremely focused on improvements to product quality, order accuracy, order completeness and on-time delivery. Continuously improving performance in these areas has been spotlighted across the company—from supply chain to manufacturing, and from sales to delivery. I am very proud of the progress made thus far and expect that you are already seeing improvements in your customer experience. I am sincerely grateful for your candor and transparency in the spirit of shared success. Thank you.
Additionally, we have:
- Shortened the amount of time customers spend picking up materials
- Added the ability to see office and plant holiday closures online
- Translated select product literature to Spanish
- Improved notifications about customer load dates
- Updated product specifications made available through MasterSpec
Our online ordering tool continues to be a success with over 2,500 customers registered to order products online. The efficiency and simplicity of the tool’s built-in processes and features significantly reduces the chance of errors and communication lapses—delivering a better overall experience from start to finish. To see this tool in action, watch this video and/or contact your local sales representative for a demo. We have future enhancements that we are looking forward to sharing with you in 2019, so stay tuned to our communications.
Lastly, as I announced last Friday, our parent company, NCI Building Systems (NCI), and Ply Gem, LLC (Ply Gem) finalized a merger on November 16, 2018. We are looking forward to this opportunity as it allows us to provide you with an improved ability to deliver a more diverse product portfolio across multiple end-markets, enhanced product innovation and continuous improvement opportunities. Our focus is to continue to service your needs and leverage the unique strengths of each company to exceed your expectations. MBCI will continue to operate the way we do today, and you can continue to work with your existing MBCI contacts as you have always done. We will have more information available in the coming weeks and months about adjacent product availability. If you have any questions, please don’t hesitate to contact us.
As always, thank you for your continued partnership, and I wish you a joyful and happy holiday. Our team is looking forward to this upcoming year and wishes you all the best!
Joel Viechnicki, MBCI President